KONE’s global design team is 80+ designers strong — working across complex digital and physical product ecosystems.
In 2023, they faced a new kind of challenge: how to quickly build real fluency with generative AI, and understand what it could mean for their day-to-day work and long-term service vision.
I was invited to deliver a tailored AI training for the full team — helping them ramp up quickly with new tools, workflows, and ways of thinking.
The session was well received, and helped accelerate KONE’s maturity in using AI for both design efficiency and innovation.
In 2024, our collaboration deepened. I worked with the KONE design team to explore how AI could unlock entirely new service experiences — grounded in real business challenges they had surfaced.
Through a hands-on discovery session, we mapped out speculative AI-driven concepts aligned with KONE’s vision.
These concepts are now developed internally, shaping what the next generation of KONE customer experience might look like.
The work bridged internal capability-building and future-forward design — helping one of the world’s leading engineering brands move with clarity in the age of AI.