KONE is a global elevator and escalator company. We combined practical AI training for its design team with a separate workshop on how AI could improve KONE’s customer experience.
The training covered how AI works, its strengths and limitations, and the principles designers need to use it well. Practical examples showed how AI can support research, synthesis, ideation and prototyping. We also explored privacy and ethics to help designers judge what is appropriate in their work.
In the opportunity-discovery workshop, participants identified ways to improve the customer experience with AI. They developed ideas, assessed their potential value for customers and prioritised opportunities to investigate further.
Designers gained a broader understanding of AI and practical ways to use it. Through the discovery work, the team prioritised opportunities to apply AI to KONE’s customer experience, with a clear starting point for further exploration.
